Data deletion policy

You can delete your Fins Tribe account whenever you want. This page explains exactly what happens to your data.

How to delete your account

Log in to Fins Tribe.
On the Home screen open “My account” and then tap “Delete my account”.
Type your password and confirm. The deletion is immediate and cannot be undone.
If you cannot log in, write to admin@scubasign.com from the email address of your account and we will delete it for you within a reasonable time.

What we delete right away

Your account: email address, password (stored only as a hash), language and preferences.
Your sessions on every device.
Your name and email address in your post-dive survey answers. The rating and comment stay, without anything that identifies you, so the dive shop keeps its reviews.
Your email address on the unlock codes you redeemed (the code still counts as used).

What we keep, and why

Donation and payment records, as long as tax, accounting, fraud-prevention and legal rules require.
The record of when you accepted our Terms and Privacy Policy (including the IP address and device used), to be able to prove your consent.
Unlock codes you bought and did not use stay valid for whoever holds them.
Deleted data can remain in encrypted backups for a limited time, until they are overwritten.

Full Access

Full Access (every species photo, the dive-site filter, the full encyclopedia and the downloadable app) belongs to the account. When the account is deleted, that access ends.

Scuba Sign data

Your check-in and registration data belong to Scuba Sign App, which has its own privacy policy and is not deleted from here. Ask your dive shop or write to us.